How We Collect, Use, and Protect Your Information
Effective date: July 14, 2026
Version 1.0 | Next scheduled review: July 2027
Junk Haul Calgary ("we," "us," "our") is a 100% Canadian owned, same day junk removal business operating in Calgary, Alberta. This Privacy Policy explains what personal information we collect through our website, booking flow, crew app, and phone lines, why we collect it, how we protect it, and the rights you have over it.
This policy is written to meet our obligations under Alberta's Personal Information Protection Act (PIPA), the private sector privacy law that applies to organizations doing business in Alberta, and, where applicable to activity that crosses provincial or national borders, Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).
References: Office of the Information and Privacy Commissioner of Alberta, PIPA overview: https://oipc.ab.ca/legislation/pipa/ ; Government of Alberta, "Personal Information Protection Act": https://www.alberta.ca/personal-information-protection-act
Phone number, required at the start of our online booking flow before a price is shown, so that a real contact method is confirmed before we quote a job.
Service address.
Photos of the items you want removed, which may be analyzed automatically, including by AI assisted tools, to help generate an instant, itemized price estimate.
Details about the items and preferred load size or tier.
Your preferred schedule and arrival window.
Payment information, processed by our payment provider (see Section 5). We do not store full card numbers ourselves.
Call recordings and automated call summaries or sentiment notes, generated when you speak with one of our phone lines, including our AI assisted sales, service, refunds, or complaints lines, used to route your call correctly and improve service quality.
Text and SMS messages, including payment links, review requests, and job updates.
Star ratings, written reviews, and feedback you choose to submit.
Records of the job itself, including what was picked up, when, and by which crew, kept for service history and billing purposes.
Standard website analytics and advertising identifiers, for example through Meta/Facebook advertising, used to measure and improve our marketing.
Basic technical information, such as device or browser type and general location inferred from IP address, used for security and site functionality.
To provide you an accurate, transparent quote and to schedule and complete your job.
To contact you about your booking, including confirmations, arrival windows, delays, and payment links.
To process payment for services rendered.
To follow up for reviews and feedback and to resolve any complaint or service issue.
To route jobs efficiently to the right truck and crew, including live GPS tracking of company vehicles while a crew is en route to or performing your job. This is about knowing where our trucks are, not tracking you as a customer.
To advertise our services to people likely to need them in Calgary, and to measure whether that advertising is working.
To meet legal, tax, and accounting obligations.
We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, consistent with PIPA's core standard, and we do not sell your personal information to third parties.
By submitting your phone number, address, and photos through our booking flow, or by speaking with our phone lines, you consent to the collection, use, and disclosure of that information as described in this policy. Where we ask for anything beyond what's needed to provide the service, for example using your job photos in marketing, we will ask for your separate, explicit permission first.
We share personal information only with service providers who help us run the business, and only to the extent needed for them to do that job:
Payment processing providers, to securely process card payments.
Cloud hosting and database providers, to store booking, job, and account data securely.
Our phone system provider, to power call handling, routing, and the automated phone agents referenced in Section 2.2.
SMS and text messaging providers, to send booking confirmations, payment links, and review requests.
Advertising platforms such as Meta/Facebook, to run and measure our ad campaigns, governed by that platform's own privacy terms as well as ours.
Donation partners such as Habitat for Humanity ReStore and the Salvation Army, where an item you're donating requires basic drop off logistics. We do not share full customer records with donation partners, only what's operationally necessary.
We do not sell personal information, and we only disclose it beyond the above where required by law, such as a valid legal request, or to protect someone's safety in an emergency.
We keep booking, job, and payment records for as long as needed to provide the service, meet tax and accounting retention requirements, and resolve any dispute, after which it is securely deleted or de identified. Call recordings and quote photos are retained only as long as reasonably needed for service quality, dispute resolution, and legal record keeping purposes.
Access to customer and booking data is limited to what a given role, such as crew, dispatch, or admin, actually needs to do its job.
Payment data is handled by our payment processor's secure systems rather than stored directly by us in raw form.
We use reasonable technical and administrative safeguards, including access controls, encrypted connections, and monitoring, appropriate to the sensitivity of the information involved, consistent with PIPA's requirement to protect personal information with security appropriate to its sensitivity.
Under Alberta PIPA, you have the right to:
Know why we're collecting your personal information.
Expect that we only collect, use, and disclose it for purposes a reasonable person would consider appropriate.
Request access to the personal information we hold about you.
Request that we correct inaccurate personal information.
Make a complaint if you believe we've handled your information improperly.
To make a request, contact us using the details in Section 11. We will respond to access requests within the timeframe required by Alberta PIPA, currently 45 days.
Reference: ClearBreach, Alberta PIPA compliance overview (access request timelines): https://clearbreach.ca/guides/alberta-pipa-compliance-requirements/ . Verify current timelines directly with the OIPC Alberta at https://oipc.ab.ca/ before relying on this for a specific legal deadline, as Alberta PIPA reform is under active discussion in 2026.
If you're not satisfied with our response, you may complain directly to the Office of the Information and Privacy Commissioner (OIPC) of Alberta at oipc.ab.ca.
Our website uses standard cookies and analytics and advertising pixels, including Meta/Facebook, to understand how people find us and to measure ad performance. You can control cookies through your browser settings, and you can opt out of personalized advertising through the ad platform's own settings, for example Meta's ad preferences.
We may update this policy as our services, tools, or legal obligations change, including as Alberta's PIPA reform, expected to be considered by the legislature in 2026 and 2027, progresses. The last updated date below will always reflect the current version, and we'll post material changes here before they take effect.
Last updated: July 14, 2026
If you have a question, request, or complaint about how we handle your personal information, contact us at:
Email: [insert Junk Haul Calgary privacy contact email]
Phone: [insert Junk Haul Calgary phone number]
Mail: Junk Haul Calgary, Coventry Hills NE, Calgary, Alberta
For unresolved concerns, you may also contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Questions about this policy? Contact us at (587) 325-4317 or info@junkhaul.ca